We then fixed these characters in the translated ATLAS.ti PDF and everything was resolved by Thursday, January 12th. Upon investigating (between January 9th and 12th), we saw that the huge PDF you used was "corrupt" and when it was technically translated so that it could be used in the Web version, it created errors because of the characters in your PDF. That same day, our user support team immediately followed up with our technicians to confirm everything was received correctly, then the following workday Monday January 9th one of our senior technicians wrote you that he is working on it, and we received no further communications from you. After your first inquiry on Friday December 16th, I can see our user support team asked you to invite our technicians to your ATLAS.ti Web project the following workday on Monday, December 19th, but we didn't receive a confirmation from you until Friday, January 6th. I checked the communication between you and ATLAS.ti. Hello Adrian, thank you for sharing your feedback. We wish you all the best in your research! If you ever have any questions or comments, we are here for you. Since all our licenses include full access to all the ATLAS.ti platforms, it's important researchers can always work on their projects wherever they prefer. ATLAS.ti Web projects can also be moved back-and-forth between ATLAS.ti Desktop (Windows+Mac). We also really value meeting all qualitative researchers' needs, which is why ATLAS.ti Windows and Mac have been 100% compatible for back-and-forth transfers for years now. Indeed, we have a dedicated team who is available 24 hours a day, 5 days a week, via live chat, telephone, and email, to help anyone with using ATLAS.ti and completing their qualitative research. We also appreciate your positive feedback about our swift and effective user support. Our mission is to make qualitative researcher for everyone, everywhere, and that is why our developers are continuously working to bringing the latest that AI has to offer to everyone's fingertips - including AI Summaries, AI Coding, and automatically coding for sentiments, concepts, opinions, entities, and more. The software already exceeds expectations! Thanks for providing us with these tools and allowing us to focus solely on what really matters - reflexivity!ĭear Eugenija, thank you so much for your feedback! We are delighted to hear that ATLAS.ti's AI-driven tools have enhanced your workflow and allowed you to focus on engaging in reflexive thinking. With features like word clouds and opinion mining, it's exhilarating to see AI technology being applied so innovatively in qualitative coding! CONS The seamless integration of AI with traditional coding techniques allows me to compare and even blend human intuition with machine intelligence. The way it automatically processes my data not only fascinates me but also enhances my workflow. My experience with ATLAS.ti has been nothing short of thrilling! PROSĪTLAS.ti takes coding and analysis to a new frontier with its AI coding capabilities. Any question I had was met with swift and effective assistance through integrated chat. The support center, too, has been exceptional. The integration of AI coding tools catapults the experience into the future, making data analysis not only easier but also more exciting. ATLAS.ti is a game-changer in handling large-scale qualitative data.
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